How did you contact KSI?*

Was your request responded to in a timely manner?*

How long did it take for someone to respond to your service request?*

Was the service requested scheduled in a timely manner?*

When was the service requested carried out?*

Who was your technician?*

Did the technician provide service in a professional manner?*

Was the service carried out by the technician satisfactory?*

Was the issue resolved?*